3LS Technical Engineer - Video Conferencing
Core
Primary interface for managing and driving customer issues to resolution for Poly's Video Conferencing Endpoint line of Products, acting as the highest level of technical expertise before engaging Development teams.
Role type
Senior IC technical engineer (video conferencing support)
Builds
Software fixes and features for Poly Video Conferencing Products
Domain
Video Conferencing / Network Engineering
Deliverable
client delivery
Required skills
Troubleshooting, Network packet capture analysis, Network administration, Microsoft technologies (Azure AD, Intune, Teams), Android/Linux OS administration, Testing tools (Video, HDMI, Network, USB), Protocols (HTTP, HTTPS, DNS, TCP, RTP, SIP, Teams, Zoom, USB)
Preferred skills
MTRoA products knowledge, Basic Teams administration, SIP RFCs, SIP Call flow
Technologies
Poly G7500, X30/X50, Poly cameras, Azure AD, Intune, Teams, Android, Linux, Active Directory, MTRoA
Responsibilities
Analyze, reproduce, and resolve challenging customer issues; Assist Product Management in planning software fixes and features; Author and maintain support documentation (administrator guides, field notes)
Seniority
Senior, T3 level
