Field Technical Support
Core
Leading on-site technical support for end users and authorized print service providers, delivering software and hardware services, installation, and configuration for customer environments.
Role type
Senior Field Technical Support Engineer (Printing Systems)
Builds
Hardware and software services for digital printing equipment
Domain
Industrial Printing / Electromechanical Systems
Required skills
Troubleshooting Mechanical and Electrical subsystems, Preventive Maintenance, Field Service Management, Operating Systems, Hand Tools, Process Improvement, Technical Training, Customer Support, Automation, Commissioning
Preferred skills
Systems experience, Mission Critical support
Technologies
Digital printing equipment, Standard and specialized systems
Responsibilities
Install and configure hardware and software for customer environments, Resolve technical challenges on designated platforms, Perform proactive monitoring to prevent problems, Maintain departmental documentation on work orders and inventory, Collaborate with teams to implement process improvements, Address customer-related issues promptly to ensure satisfaction.
Seniority
Mid-Senior, hands-on IC