Customer Success Consultant
Core
Serve as the initial point of contact for TriNet ASO clients, providing personalized support on payroll, tax, compliance, and HR/benefit administration.
Role type
Customer Success Consultant (Payroll & HR Solutions)
Builds
HR solutions and payroll services for small to midsize businesses (SMBs)
Domain
Human Resources / Payroll / Compliance
Deliverable
client delivery
Required skills
Payroll administration, Tax compliance, HR & benefit administration, Customer relationship management, Issue triage and escalation, Microsoft Office, CRM & HRIS applications, API functionality understanding
Preferred skills
PEO/ASO industry experience, Fundamentals of Payroll Certification (FPC), Certified Payroll Professional (CPP), Lean Six Sigma, PMP
Responsibilities
Deliver excellent services through accurate and timely solutions, Employ a proactive approach to problem-solving, Ensure proper triage and escalation of client inquiries, Organize and prioritize work to meet customer expectations, Link client business needs to payroll/platform programs, Maintain confidentiality of corporate data
Seniority
Mid-level, hands-on IC
