Global QC (Quality Control) Specialist (CL9)
Core
Building and maintaining operational requirements for Regional QC and Hybrid QA Leads, managing accountability systems, and serving as the primary point of contact for program reporting and communication.
Role type
Senior IC Quality Control Lead (Sales Operations)
Builds
Operational systems for Quality Control programs, escalation workflows, and high-risk auditing procedures.
Domain
Digital advertising / Sales Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Escalation management, high-risk auditing, Gong platform management, stakeholder governance, OKR tracking, AI scorecard reliability testing, cross-functional collaboration, project management, data interpretation, strategic QA prioritization, ambiguity navigation.
Preferred skills
Experience in ad tech/digital marketing, virtual sales organization environments.
Technologies
Salesforce, Gong, Medallia
Responsibilities
Own the Escalation playbook and operating systems; Manage escalation identification tooling; Build optimized high-risk auditing procedures; Manage Gong platform for manual and AI scorecard operations; Maintain documentation for scorecard definitions and decision logs; Partner with Sales Enablement on certification criteria; Consult with legal and policy stakeholders for compliance; Collaborate with executive leadership to align regional initiatives.
Seniority
Senior, hands-on IC with management of managers
