Client Service Mgr I - Learning Specialist - 12 month contract
Core
Coordinate and deliver learning services to help customers create healthier, more connected workplaces by managing requests from intake through delivery.
Role type
Client Service Manager I (Learning Specialist)
Builds
Training sessions and learning programs for customers
Domain
Health and well-being / Learning and Development
Deliverable
client delivery
Required skills
request lifecycle management, scheduling and logistics coordination, case management and CRM system usage, billing and invoicing, provider network support, issue resolution, stakeholder communication
Preferred skills
adult learning principles, facilitator support, bilingual fluency (English/French)
Technologies
case management systems, CRM systems
Responsibilities
Support external customers via phone and email throughout the learning request lifecycle, coordinate training sessions including scheduling and logistics, track requests in case management and CRM systems, support communication between customers and facilitators, assist with customer billing and invoicing, maintain the provider network, resolve service delivery issues, support internal and external meetings, contribute to reporting and documentation
Seniority
Individual Contributor, mid-level operational support