Senior Program Manager, AI Program Delivery & Operations
Core
Operational backbone for an SMB AI Transformation Team, ensuring delivery of AI-enabled sales tools and workflows on time with measurable ROI.
Role type
Senior Program Manager (AI Program Delivery & Operations)
Builds
AI-powered proposal generation, lead scoring automation, sales rep productivity tools, and workflow automation capabilities for SMB sales teams.
Domain
Telecommunications (SMB sector) + Artificial Intelligence
Deliverable
production ML models | product features
Required skills
Full-cycle program management, financial modeling and business case development, executive communication and presentation, cross-functional negotiation and influence, governance and standards enforcement, documentation and RACI management
Preferred skills
Experience in product development, infrastructure/technology programs, enterprise transformation, or innovation/R&D programs
Technologies
None explicitly listed
Responsibilities
Oversee delivery of 3–5 concurrent AI-enabled tools on a 12-month roadmap; run weekly standups, bi-weekly steering committees, and monthly executive business reviews; define and enforce readiness standards for product, quality, security, and operability; build and defend pre-launch financial models and track post-launch ROI; escalate strategic decisions to the Executive Steering Committee.
Seniority
Senior, hands-on IC
