Business Advisory Analyst-Voice
Core
Assist consumers with complaint handling, order and return processing, inbound calls, and general inquiries regarding products.
Role type
Customer Service Agent
Builds
Customer support operations for trade and marketing teams
Domain
Customer Operations / Contact Center
Deliverable
client delivery
Required skills
Inbound and outbound customer service experience, handling support/service escalations, transferring calls to Tier 2, tracking and reporting system issues, staying current with system updates, complying with service level agreements, supporting process documentation, adhering to account KPIs
Responsibilities
Handle support/service escalations to/from clients, Transfer calls to the Tier 2 department, Track and report system issues as needed, Stay current with system information, changes and updates, Comply with service level agreements, Support and help on Process documentation, Comply with the assigned schedule to cover the hours of operation, Comply with the account KPIs
