Data Center Concierge III
Core
Onsite customer liaison and facility support for data center operations, managing visitor access, coordinating site activities, and maintaining customer care areas.
Role type
Senior IC data center concierge and customer service representative
Builds
Customer visit coordination, security access management, and site operational support for data center clients
Domain
Data center infrastructure and facility management
Deliverable
product features
Required skills
Customer service, visitor management, security coordination, administrative support, emergency response coordination, cross-functional communication
Preferred skills
Hospitality or reception background, data retrieval and analysis, vendor relationship management
Technologies
Siebel, EACS, CCTV systems, maintenance management systems
Responsibilities
Coordinate customer visits and schedules; manage visitor sign-in and access control; maintain customer care areas and conference rooms; generate purchase requisitions and coordinate with vendors; assist security with incident reporting; participate in emergency response drills; provide induction tours to new customers; track and report customer inquiries and issues.
Seniority
Mid-level, hands-on IC
