Customer Success Manager
Core
Guide Lovable users from first value to full adoption, building trusted relationships to help customers ship software faster.
Role type
Customer Success Manager (SaaS/AI)
Builds
Lovable-built applications and websites for solopreneurs to Fortune 100 teams
Domain
AI-native software creation platform
Deliverable
production ML models | product features
Required skills
SaaS or AI account management, driving adoption and expansion, translating technical capabilities to business outcomes, running onboarding and QBRs, collaborating with Product and Engineering, managing ambiguity in high-growth environments
Preferred skills
supporting developer tools, AI-native products
Technologies
Lovable platform
Responsibilities
Own post-sale success including onboarding, adoption, renewal, and expansion for key accounts; Build and execute success plans aligned with customer goals; Drive adoption through proactive check-ins and enablement sessions; Partner with Product and Engineering to shape roadmap priorities; Collaborate with AEs to identify and qualify CSQLs for expansion; Troubleshoot blockers and coordinate internal support; Track health scores and usage metrics to identify risks; Build Customer Success playbooks; Act as a strategic advisor on best practices and workflows