Senior Technical Product Manager, Core CCaaS Application Scale and Enterprise Delivery
Core
Own the product roadmap for capabilities allowing largest enterprise customers to deploy, configure, and operate Five9's Intelligent CX Platform at scale, covering provisioning automation, multi-tenant resource governance, release orchestration, and compliance-ready data residency controls.
Role type
Senior Technical Product Manager (Platform/Infrastructure)
Builds
Core CCaaS Application Scale and Enterprise Delivery capabilities for enterprise contact center software
Domain
Cloud Contact Center (CCaaS) / Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Platform product management, multi-tenant architecture, configuration governance, observability, API design, technical PRD writing, metrics instrumentation, RICE/MoSCoW prioritization, matrix relationship management
Preferred skills
Contact center domain knowledge, operator/implementer partner experience, advanced degree in engineering or business
Technologies
Cloud-native platforms, multi-tenant federated architecture, distributed tracing, structured logging, API design
Responsibilities
Own and evolve the roadmap for Core CCaaS Application Scale and Enterprise Delivery; Lead discovery and requirements definition for configuration-at-scale features; Partner with solution architects to review technical designs for multi-tenant platform changes; Own the observability and operational health product surface; Write clear, technically precise PRDs, API design briefs, and acceptance criteria; Drive product goals, KPI ownership, and metric instrumentation; Apply rigorous prioritization frameworks to maintain a defensible backlog; Synthesize voice-of-customer intelligence across the enterprise portfolio; Lead cross-functional core team sessions from concept to launch
Seniority
Senior, hands-on IC