Amazon Connect Manager, Technical Transformation
Core
Design Amazon Connect services and oversee onshore/offshore development teams to deliver cloud-based contact center solutions.
Role type
Senior IC Amazon Connect Technical Architect
Builds
Cloud-based contact center solutions (Amazon Connect, CCaaS) for enterprise clients
Domain
Cloud infrastructure + Contact Center as a Service (CCaaS)
Deliverable
production ML models | product features | infrastructure
Required skills
AWS architecture, project management, team leadership, cloud solution design, enterprise software development lifecycle
Preferred skills
Amazon Connect/CCaaS implementation, Salesforce/Servicenow/Oracle/SAP integrations, contact center strategy, multi-channel routing, workforce management, AI in customer service, Amazon Lex/speech analytics, telephony/SIP migration, SDLC methodologies (Agile/SCRUM)
Technologies
Amazon Connect, AWS, Salesforce, ServiceNow, Oracle, SAP, Amazon Lex, speech analytics
Responsibilities
Design Amazon Connect services, manage onshore and offshore development teams, advise clients on AWS best practices, ensure project quality, identify new sales opportunities
Seniority
Senior, hands-on IC with strategic oversight
