Technical Support Engineer – Smart Payment & IoT Business
Core
Front-line and escalated technical support for FEITIAN's Smart Payment & IoT terminal hardware, firmware, and management systems.
Role type
Technical Support Engineer (Payment Terminals & IoT)
Builds
Secure payment devices (SmartPOS, desktop, mini, unattended, IoT) for acquirers, ISOs, ISVs, and merchants.
Domain
Payments / IoT / Embedded Systems
Required skills
Hardware troubleshooting, firmware debugging, Android OS support, EMV/PCI PTS/P2PE knowledge, key injection (RKI/SRED), API debugging, ticket management, documentation
Preferred skills
Python scripting, REST API debugging, test automation, beta program support
Technologies
Android, Windows, Linux, Wi-Fi, Ethernet, Cellular, TMS, EMV, PCI PTS, P2PE, SRED, Python, REST APIs
Responsibilities
Troubleshoot hardware, firmware, and connectivity issues; support terminal deployment and configuration; coordinate key injection and security compliance; guide partners through SDK/API integration; reproduce and escalate defects; manage repair/RMA processes; create technical documentation.
Seniority
Mid-level, hands-on IC