Sleep Study Support Specialist
Core
Provide phone support, equipment troubleshooting, and scheduling coordination for patients undergoing at-home sleep studies.
Role type
Patient support specialist (sleep diagnostics)
Builds
At-home sleep diagnostic assessments and patient care workflows
Domain
Healthcare / Sleep Medicine / Consumer Diagnostics
Deliverable
client delivery
Required skills
Patient support, equipment troubleshooting, scheduling coordination, HIPAA compliance, outbound calling, data documentation, issue escalation
Preferred skills
RPSGT or CCSH certification, clinical/technical support experience
Technologies
Dreem EEG headband, cloud-native analytics platform
Responsibilities
Provide professional phone support to patients and customers; troubleshoot equipment and assist before/after overnight studies; schedule and coordinate patient testing; document interactions and maintain accurate records; monitor return calls and ensure timely support; escalate issues to appropriate teams.
Seniority
Individual Contributor, mid-level (2+ years experience)