Roadside Assistance Supervisor
Core
Manage day-to-day operations of the AAA Club Fleet, providing leadership to drivers, dispatch, and administrative staff to ensure members are covered and service goals are met.
Role type
Fleet Supervisor (Roadside Assistance)
Builds
Roadside assistance fleet operations, towing services, and member support programs
Domain
Automotive services / Roadside assistance
Deliverable
client delivery
Required skills
fleet management, dispatch operations, customer service, coaching, performance management, claims investigation, safety compliance, budget administration, vehicle maintenance oversight
Preferred skills
automotive or mechanical experience, sales experience, leadership experience
Technologies
RA Call Receiving and Dispatching system
Responsibilities
Lead RA Club Fleet drivers and staff to meet staffing and performance goals; investigate and resolve member/customer concerns and claims; supervise driver activities and provide coaching/training; ensure fleet vehicles are maintained in safe operating condition; handle escalated customer situations; coordinate with dispatch and training; oversee accounts payable/receivable; participate in budget preparation and cost analysis; respond to emergency service requests; ensure adherence to safety procedures and regulations.
Seniority
Mid-level Supervisor