Customer Onboarding Manager (Healthcare)(x/f/m)
Core
Leading end-to-end onboarding projects for healthcare clients (practices, hospitals) to implement Doctolib's digital solutions, acting as a hybrid consultant, specialist, and project manager.
Role type
Customer Onboarding Manager (Healthcare)
Builds
Digital appointment and patient management solutions for healthcare providers
Domain
Healthcare / B2B Software
Deliverable
client delivery
Required skills
Project management, customer consulting, change management, technical analysis, data migration coordination, user training, remote/hybrid project execution
Preferred skills
Experience in the healthcare industry, knowledge of Salesforce, familiarity with GenAI tools
Technologies
Salesforce, GenAI tools
Responsibilities
Plan and coordinate the entire onboarding process from kick-off to go-live; serve as the primary point of contact for clients; perform technical and organizational analysis and configure digital solutions; train client staff (key users and end-users); document project progress and handover to the performance team
Seniority
Mid-level, hands-on IC