Delivery Manager
Required skills
Proven experience as a Delivery Manager, Product Owner, Digital Project Manager, or similar role, with a focus on eCommerce and retail. Extensive knowledge of Shopify Plus and its ecosystem, including platform migrations, custom development, and integrations. Experience managing multi-million-dollar budgets and complex project portfolios. Demonstrated ability to build strong relationships with senior stakeholders and C-suite executives. Exceptional communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences. Strong understanding of Agile methodologies, including experience with Scrum or Kanban frameworks. Proven track record of delivering large-scale eCommerce solutions on time and within budget. Expertise in creating and managing project plans, tracking dependencies, and mitigating risks. Strong leadership skills with the ability to inspire and align cross-functional teams. Demonstrable ability to resolve disputes, overcome challenges, and maintain a positive attitude in high-pressure situations. Experience in managing platform migrations from systems like Magento, Salesforce, or BigCommerce to Shopify Plus. Familiarity with ERP, OMS, and CMS integrations (e.g., NetSuite, Sanity, or Manhattan). Shopify certifications are a plus.
Preferred skills
...
Technologies
Shopify Plus, modern frameworks, commerce infrastructure, Shopify ecosystem, ERP, OMS, CMS integrations (e.g., NetSuite, Sanity, or Manhattan).
Responsibilities
Serve as the primary point of contact for enterprise clients, owning the client relationship and ensuring satisfaction throughout the project lifecycle. Build strong relationships with senior stakeholders and C-suite executives to align project deliverables with business objectives. Act as the client's trusted advisor, providing insights and recommendations to drive business growth and innovation. Overseer end-to-end project delivery for Shopify-based eCommerce platforms, including migrations and custom implementations. Create and manage comprehensive project plans, including timelines, budgets, resource allocation, and milestones. Ensure project objectives align with client business drivers and are delivered on time and within budget. Monitor and manage dependencies, risks, and issues, providing regular updates to stakeholders. Define and prioritize product roadmaps, requirements, and user stories in collaboration with clients and internal teams. Work closely with developers, designers, and QA engineers to ensure the successful implementation of features and functionalities. Triage and manage defects, ensuring high-quality deliverables and securing QA sign-off. Facilitate communication and collaboration across cross-functional teams, third-party vendors, and clients. Provide regular governance updates, including status reports, budget tracking, and resource utilization. Supervise third-party solutions to ensure successful integration and alignment with project goals.
Seniority
...
Domain
eCommerce, retail, Shopify, platform migrations, enterprise clients.