Front Office Supervisor
Core
Lead the Front Office team to maximize guest satisfaction and support the strategic development of the hotel.
Role type
Front Office Supervisor (Leadership)
Builds
Guest experiences, team performance, and smooth day-to-day Front Office operations
Domain
Hospitality / Hotel Management
Required skills
Front Office leadership, team training and development, guest service management, rostering, night audit operations, operational supervision
Preferred skills
Opera Cloud proficiency, Infrasys knowledge, STR knowledge, Night Audit experience
Responsibilities
Energize, motivate, train, develop, and lead the Front Office team; Supervise operations and assist with duties to ensure smooth running; Conduct show rounds for guests and clients; Oversee guest requests including reservations and bookings; Manage Front Office rostering; Complete Night Audit shifts and overnight duties
Seniority
Mid-level Supervisor