Consumer Support Specialist (Weekend Shift, Sunday - Thursday)
Hybrid
Core
Respond to inbound calls, chats, and emails from consumer customers to resolve inquiries, explain product features, and provide accurate service information.
Role type
Technical Consumer Support Specialist
Builds
Consumer support for Keeper's cybersecurity software
Domain
Cybersecurity / B2C Support
Deliverable
client delivery
Required skills
Customer service, Microsoft Office Suite, GSuite, Smartphone/Tablet/Computer troubleshooting (Mac/Android/Windows), Typing (40+ wpm), Multitasking, Time management
Preferred skills
Bilingual (English/Spanish, Italian, Dutch, or French), Software support experience, Call center experience, Bachelor's Degree