Senior UX Researcher, Commerce
Core
Senior UX Researcher leading holistic user research for global DTC eCommerce, Membership, and Commercial/B2B experiences to improve product discovery, evaluation, and management.
Role type
Senior IC UX Researcher (Commerce)
Builds
Digital commerce and enterprise portals for Oura Ring and Membership
Domain
Health tech / Wearables / DTC eCommerce
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
Qualitative research (interviews, usability, concept testing, card sorting), Customer journey mapping, Jobs to be Done, Heuristic reviews, Experience audits, Workshop facilitation, Research operations scaling, AI-driven research methodology, Data synthesis (qualitative + quantitative)
Preferred skills
Health/wellness/wearable product research, International market experience
Technologies
Behavioral analytics suites, Experimentation tools, Centralized research repositories, AI tools for recruitment/transcripts
Responsibilities
Design and execute diverse qualitative evaluation techniques; Synthesize findings into journey maps and friction mapping; Integrate qualitative findings with analytics and experimentation outcomes; Articulate themes to leadership tying customer motivations to business metrics; Elevate internal research operations through scalable frameworks
Seniority
Senior, hands-on IC
