#ACN GN - SONG - Service - Sprinklr – Manager
Core
Design, build, and implement customer experience strategies and Sprinklr Unified CXM solutions to optimize marketing, sales, and service functions for clients.
Role type
Manager, Product Solution Consulting & Pre-Sales
Builds
Sprinklr Unified CXM solutions, transformation roadmaps, and client engagement strategies
Domain
Customer Experience (CX), Contact Center Operations, Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Service Operations assessment, Omnichannel self-service/IVR design, Sprinklr Unified CXM expertise, RFP crafting and POC execution, CRM integration design, Cloud contact center technologies
Preferred skills
Cross-industry experience, Voice and Non-Voice applications solutioning, Automation of customer service processes
Technologies
Sprinklr, Salesforce, Adobe, IP Telephony, Intelligent Routing, Workflow Automation, Social Media Engagement
Responsibilities
Create business cases and strategic transformation roadmaps, collaborate on product demonstrations and partner training, nurture strategic partner relationships, develop requirements based on leadership input, act as subject matter expert on Sprinklr Unified CXM
Seniority
Manager, hands-on IC
