Documentation Specialist
Core
Own the customer-facing documentation experience for Amtech's ERP and MES products, translating complex manufacturing workflows into trusted user guides and help content.
Role type
Senior Technical Documentation Specialist (Enterprise Software)
Builds
User guides, in-application help, release notes, and configuration/administration guides for ERP and MES systems.
Domain
Manufacturing (packaging, printing) + Enterprise Software (ERP, MES)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical writing for enterprise software, documentation standards ownership, information architecture, component content management (CCMS), screen capture/image editing, software navigation and validation, multi-project management
Preferred skills
ERP/MES domain expertise, packaging manufacturing operations knowledge, docs-as-code workflows, structured authoring (DITA/XML), video/e-learning production
Technologies
MadCap Flare, Paligo, Heretto, Document360, Zendesk Guide, Confluence, Git, Markdown
Responsibilities
Plan, write, edit, and maintain the full library of customer-facing documentation; own the release notes process end-to-end; audit and refresh existing content; establish and enforce documentation style guides and terminology standards; define and improve help center information architecture; partner with Product and Engineering to document AI-enabled capabilities; track documentation effectiveness using analytics and support ticket data
Seniority
Senior, hands-on IC
