Head of Customer Success, EMEA
Core
Lead Customer Success for EMEA, driving adoption, retention, and expansion for Notion's collaborative AI workspace.
Role type
Senior leadership Customer Success Head (EMEA)
Builds
Customer success organization and strategies for a SaaS platform serving teams and enterprises
Domain
SaaS / Collaborative AI workspace / Enterprise software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic planning, team leadership, cross-functional collaboration, executive relationship management, data-driven decision making, operational systems design, customer lifecycle management
Preferred skills
AI tool adoption, adaptability in fast-paced environments
Technologies
Customer success management platforms
Responsibilities
Develop and implement EMEA Customer Success strategies aligned with company goals; Lead and develop a team of CSMs across Scaled and Dedicated motions; Partner with Sales, Solutions Engineering, and Professional Services for seamless onboarding; Drive executive relationships and gather customer feedback for product improvements; Build and refine KPI/OKR systems to monitor customer health; Drive retention and expansion across a multi-million dollar book of business
Seniority
Senior, hands-on IC leader