Customer Service Support Manager
Core
Lead a team of up to 15 Technical Support Representatives to troubleshoot technical issues and deliver exceptional customer support experiences for the automotive and insurance ecosystem.
Role type
Team Manager for Technical Customer Support
Builds
Customer support operations and team performance within a global risk and asset management data platform
Domain
Automotive and Insurance / Technical Customer Support
Deliverable
client delivery
Required skills
Team leadership and motivation, Performance management and coaching, Cross-functional collaboration, Process improvement and efficiency, Data analysis for performance metrics, Technical support operations oversight
Preferred skills
CRM and support tool proficiency, Empathetic customer service approach, Adaptability in fast-paced environments
Responsibilities
Motivate team by setting clear objectives and conducting performance reviews, Oversee daily operations of the support team, Identify skill gaps and provide targeted training, Monitor team performance against key metrics, Prepare regular reports on team performance for senior management, Review support processes to increase efficiency
Seniority
Mid-level Manager (3-4 years experience)