Data Support Specialist

## About the Company Aspire IT is a technology-driven organization committed to delivering innovative IT solutions and exceptional customer service to businesses across various industries. We help organizations streamline operations through technology, data management, cloud solutions, and digital transformation services. Our success is driven by talented professionals who value collaboration, innovation, integrity, and continuous learning. ## About the Role We are seeking a detail-oriented and highly organized Data Support Specialist to join our growing team. This role is ideal for individuals who enjoy working with data, solving problems, ensuring data accuracy, and supporting business operations through efficient information management. The successful candidate will play a key role in maintaining high-quality data, supporting internal teams, and contributing to operational excellence. The Data Support Specialist is responsible for collecting, organizing, validating, updating, and maintaining business data across multiple systems. This position supports daily operations by ensuring the integrity, consistency, and accuracy of company databases while assisting various departments with data-related requests. The ideal candidate possesses strong analytical abilities, exceptional attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. Experience with spreadsheets, databases, CRM systems, and data management tools is highly desirable. ## Key Responsibilities As a Data Support Specialist, your responsibilities will include: - Enter, update, verify, and maintain large volumes of data with a high degree of accuracy. - Review incoming information for completeness, consistency, and correctness. - Identify, investigate, and resolve data discrepancies or inconsistencies. - Perform routine data quality audits and validation checks. - Generate reports and summaries for management and internal stakeholders. - Support multiple departments by providing timely and accurate data assistance. - Maintain confidential business and customer information while adhering to company security policies. - Organize electronic files and documentation to ensure easy retrieval. - Assist with database maintenance and ongoing data cleanup initiatives. - Collaborate with IT and operations teams to improve data management processes. - Monitor data integrity across multiple systems and applications. - Assist with importing, exporting, and migrating data between platforms. - Respond promptly to internal data requests and support tickets. - Document procedures, workflows, and standard operating processes. - Participate in system testing and user acceptance testing for new applications. - Recommend improvements to enhance data accuracy and operational efficiency. - Assist in preparing monthly, quarterly, and annual operational reports. - Ensure compliance with company policies and applicable data privacy regulations. - Support special projects and perform additional administrative tasks as assigned. ## Required Qualifications Candidates should possess the following qualifications: - High school diploma or equivalent required. - Associate's or Bachelor's degree in Business Administration, Information Technology, Computer Science, Data Management, or a related field preferred. - 1–3 years of experience in data entry, administrative support, customer support, or data management is preferred. - Strong computer literacy and proficiency with Microsoft Office Suite, especially Excel. - Experience using databases, CRM platforms, or ERP systems is an advantage. - Excellent typing and data entry accuracy. - Strong analytical and problem-solving skills. - Exceptional attention to detail. - Ability to prioritize tasks and meet deadlines. - Strong written and verbal communication skills. - Ability to work independently as well as collaboratively within a team. - High level of integrity and professionalism when handling confidential information. ## Preferred Skills The ideal candidate will also have experience with: - Microsoft Excel (Pivot Tables, VLOOKUP, formulas) - Microsoft Word - Microsoft Outlook - Google Workspace - CRM systems - SQL fundamentals (preferred but not required) - Data validation techniques - Data reporting - Database management - Business process documentation - Workflow management - Basic troubleshooting skills - Time management - Organizational skills - Critical thinking - Customer service ## Core Competencies Successful candidates will demonstrate: - Outstanding attention to detail - Strong organizational abilities - Dependability and accountability - Professional communication skills - Adaptability in changing environments - Ability to maintain confidentiality - Team-oriented mindset - Initiative and willingness to learn - Strong work ethic - Commitment to delivering high-quality work ## Daily Responsibilities A typical day may include: - Reviewing incoming business data. - Entering new records into company databases. - Updating customer or operational information. - Validating information for accuracy. - Running reports for management. - Investigating missing or incorrect data. - Responding to internal support requests. - Coordinating with various departments to resolve data issues. - Maintaining documentation and records. - Supporting ongoing operational projects. ## Performance Expectations The successful candidate will be expected to: - Maintain a high level of data accuracy. - Meet productivity and quality targets. - Complete assignments within established deadlines. - Demonstrate strong attention to detail. - Provide excellent internal customer service. - Contribute ideas for continuous process improvement. - Maintain compliance with company policies and procedures. - Work collaboratively with cross-functional teams. ## Why Join Aspire IT? At Aspire IT, we believe our employees are our greatest asset. We foster a collaborative, innovative, and inclusive work environment where team members are encouraged to grow professionally while making meaningful contributions to the success of our organization.