IT Support Engineer III
Core
Senior IT Engineer providing in-person Bengaluru office coverage and India time-zone execution for End User computing, infrastructure, endpoint, identity, and core enterprise services.
Role type
Senior IC IT Support Engineer (Infrastructure & Endpoint)
Builds
Resilient, scalable hybrid IT environment aligned with SOC 2 and ISO 27001 standards
Domain
Enterprise IT Operations, Manufacturing/Software Industry
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
End User Computing support, Infrastructure Operations, Endpoint Management, Network Administration, ITSM processes, Automation scripting, Vendor management, Security compliance operations
Preferred skills
Microsoft Intune/Autopilot, JAMF, Zero Trust architecture, Cloud services administration
Technologies
Microsoft 365, Microsoft Intune, Endpoint Manager, Autopilot, JAMF, LAN/WAN/Wi-Fi/VPN, Firewalls, SOC 2, ISO 27001
Responsibilities
Provide in-person IT support for Bengaluru office including break/fix, hardware swaps, imaging, and network/Wi-Fi troubleshooting; Operate and improve hybrid environment spanning Microsoft 365 and on-prem/VDC services; Manage networking and remote access capabilities (LAN/WAN/Wi-Fi/VPN, firewalls); Drive endpoint deployment and configuration using Microsoft Intune/Endpoint Manager; Develop and maintain automation to streamline operational workflows; Implement operational controls aligned with SOC 2 and ISO 27001
Seniority
Senior, hands-on IC