ENROLLMENT SPECIALIST
Core
Review and process IDNYC municipal ID applications by verifying documents, entering data, taking applicant photos, and conducting community outreach sessions.
Role type
Enrollment Specialist (Community Associate)
Builds
Municipal ID cards for New York City residents
Domain
Public sector / Municipal services / Identity management
Deliverable
client delivery
Required skills
document verification, data entry, public speaking, community outreach, equipment operation, confidentiality compliance
Preferred skills
community work experience, knowledge of government agencies
Technologies
Municipal ID database, specialized document review equipment, program cameras
Responsibilities
Review applicant documents for completeness; notify applicants of missing documentation; navigate enrollment database and enter demographic data; use specialized equipment to verify document authenticity; take applicant photos and gather electronic signatures; finalize and submit application packages; create and present information to community audiences via public speaking and materials; coordinate communications across NYC sites.
Seniority
Mid-level, hands-on IC