Guest Service Agent
Core
Front desk agent responsible for guest check-in, check-out, reservations, and account management to deliver exceptional hospitality.
Role type
Guest Service Agent
Builds
Guest experiences and hotel operations
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest account management, reservation handling, conflict resolution, local knowledge, product knowledge, multitasking, shift flexibility
Responsibilities
Manage guest check-in and check-out processes, handle reservations and guest accounts, resolve guest issues, promote hotel amenities, share local area information
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