Automotive Service Advisor
Core
Serve as the key connection between customers and in-shop technicians, managing appointments, repair reviews, and service coordination.
Role type
Front-line service advisor (automotive)
Builds
Customer service interactions and shop workflow coordination
Domain
Automotive retail and service
Deliverable
client delivery
Required skills
Customer service, appointment scheduling, repair review, cost estimation, warranty program management, towing/transport coordination, regulatory compliance knowledge
Preferred skills
Automotive technology knowledge, ASE Service Advisor Certification, prior automotive industry experience
Technologies
Shop management systems, warranty platforms
Responsibilities
Greet customers and schedule appointments, review repairs and services with customers, distribute work to technicians and monitor job progress, arrange towing or alternate transportation, monitor vehicle inspection dates and notify customers of service needs
Seniority
Entry-level to individual contributor