Content Strategist III (6301)
Core
Drive content planning and execution for upcoming WhatsApp product and feature launches, ensuring high-quality, accurate, and user-centric support content is ready on day one.
Role type
Senior Content Strategist (Launch Readiness)
Builds
Help Center articles, chatbot responses, and support content for Generative AI systems
Domain
Technology / Customer Support / Generative AI
Deliverable
production ML models
Required skills
Content strategy, technical writing, Generative AI content creation, CMS management, project management, localization coordination
Preferred skills
Product launch experience, localization workflows, collaboration with Product/Ops teams, data analysis, XML, AI tools
Responsibilities
Plan and scope support content for product launches, audit existing content and prioritize updates, write and optimize Help Center articles and chatbot responses, test and validate content against pre-launch features, track content readiness and manage timelines, coordinate with localization teams, drive process improvements
Seniority
Mid-Senior, hands-on IC