Product Operations Manager
Core
Own how the product actually gets delivered, adopted, and improved in the real world for a specialty outpatient care platform for severe mental illness.
Role type
Product Operations Manager
Builds
A national care model, precision medicine frameworks, and a clinical operating system for severe mental illness.
Domain
Healthcare / Behavioral Health / Mental Health
Deliverable
product features
Required skills
Product Operations, GTM, Business Operations, Product Launches, Adoption Measurement, KPI Definition, Dashboard Creation, Documentation, Process Design, Stakeholder Management, Feedback Loop Management, Systems Thinking, Cross-functional Coordination, AI Tool Fluency
Preferred skills
Tech-focused healthcare startup experience, Direct exposure to providers/clinicians, Experience writing for non-technical operational audiences, Experience managing support workflows or ticket triage
Technologies
AI tools (Claude)
Responsibilities
Drive product launches from planning through go-live and build scalable launch playbooks; Translate product into practice by designing training, materials, and workflows for clinicians; Maintain the central roadmap and establish operational cadence to coordinate Product, Engineering, and Clinical teams; Monitor and report on product KPIs and track outcomes post-launch; Manage intake of support tickets and product feedback to inform strategic decisions.
Seniority
Mid-Senior, hands-on IC
