Lead Application Support (Manila)
Core
Own the overnight shift for a platform supporting 2,000 dental labs, ensuring case intake books correctly within 15 minutes and implementing workarounds for critical incidents.
Role type
Lead Application Support Engineer (Incident Response)
Builds
Production support for dental lab case intake platform
Domain
Healthcare technology / Dental services
Required skills
Real diagnostic experience, incident investigation, runbook creation, autonomous decision-making, cross-team coordination
Preferred skills
None stated
Technologies
None stated
Responsibilities
Run overnight shift alone, diagnose and resolve critical incidents, implement workarounds, write runbooks, coordinate with day-shift engineering teams
Seniority
Senior, hands-on IC
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