Customer Experience Officer
Core
First point of contact for patrons at major multi-sport venues, providing information, processing transactions, and resolving complaints.
Role type
Customer Experience Officer
Builds
World-class customer experience and venue access for elite athletes and community participants
Domain
Sports facilities and recreation
Deliverable
client delivery
Required skills
Customer service, interpersonal communication, conflict resolution, computer literacy, transaction processing, tour guiding
Preferred skills
Flexibility for rotating rosters (early mornings, evenings, weekends)
Responsibilities
Communicate with customers in person, by phone, and via email; Deliver exceptional customer service; Promote products, services, and memberships; Handle customer enquiries, feedback, and complaints; Process transactions and maintain accurate records; Conduct venue tours; Support a safe environment by adhering to health and safety procedures.