Apprentice- Product Management
Core
Early-career Product Manager Apprentice supporting the definition, build, and scale of enterprise Contact Center as a Service (CCaaS) platforms with a focus on AI-driven customer experience technologies.
Role type
Apprentice Product Manager (IC)
Builds
Next-generation Contact Center as a Service (CCaaS) platforms including AI-powered voice, digital, analytics, automation, and workforce management features.
Domain
Enterprise SaaS / Cloud Contact Center / AI in Customer Experience
Deliverable
product features
Required skills
Product discovery and strategy support, AI/ML feature translation, PRD creation, Agile sprint planning, customer feedback integration, cloud-native architecture concepts, API understanding
Preferred skills
Familiarity with Salesforce/CRM ecosystems, predictive analytics, conversation intelligence, microservices concepts
Technologies
LLMs, NLP, speech-to-text, APIs, microservices, Salesforce, CPaaS
Responsibilities
Research customer problems across contact center domains, analyze market trends in CCaaS and AI, support product vision and roadmap definition, work with AI/ML teams on feature requirements, create PRDs and user stories, participate in sprint planning and release execution, join customer calls and beta programs
Seniority
Early-career, learning-intensive with structured mentorship