Forward Deployed Engineer
Core
Support strategic customer accounts by bridging the gap between pre-sales discovery and post-sales operationalization, ensuring Dropzone AI is trusted and embedded in customer SOC workflows.
Role type
Forward Deployed Engineer (Strategic Customer Technical Partner)
Builds
Customer-specific configurations, response workflows, and operational playbooks for cybersecurity AI platforms.
Domain
Cybersecurity / AI / SaaS
Deliverable
production ML models | product features | dashboards & analysis
Required skills
SOC workflow expertise, technical acumen (scripting/APIs/CloudOps), customer context translation, product gap analysis, data-driven decision making
Preferred skills
SIEM/EDR/SOAR experience, detection engineering, security automation
Technologies
Gen AI, APIs, CloudOps, SRE, DevOps
Responsibilities
Partner with TAMs to operationalize Dropzone for strategic customers; lead technical discovery for pilots and high-profile accounts; review investigations to identify tuning opportunities; configure response workflows and escalation paths; translate customer SOC practices into approved Dropzone behavior; produce tuning and efficacy reports; escalate product gaps with evidence.
Seniority
Mid-Senior, hands-on IC
