Player Experience Intern
Core
Voice of players, resolving account issues and ensuring positive experiences for a global community of football and sports fans.
Role type
Intern, customer operations specialist
Builds
Player support interactions and feedback loops for a fantasy sports gaming platform
Domain
Sports entertainment / Fantasy gaming
Deliverable
client delivery
Required skills
Written communication (English & French), problem-solving, attention to detail, organizational skills, adaptability, independent work management
Preferred skills
Passion for football/sports, understanding of the game, curiosity
Technologies
Internal administrative tools, ticketing platform
Responsibilities
Support players via ticketing platform, investigate account issues, resolve gameplay/payment/trade questions, escalate complex issues, identify bugs/pain points, partner with Product teams on feedback
Seniority
Intern, 6-month duration