Experience Credits & Payments SSr Analyst
Core
Act as the voice of users for Mercado Pago, analyzing transactional data and customer feedback to drive product improvements and reduce contact rates.
Role type
Senior Customer Experience Analyst (Payments)
Builds
Product features and operational efficiency improvements for Mercado Pago
Domain
Fintech / E-commerce
Deliverable
product features
Required skills
Data analysis, stakeholder management, project management, user experience design, requirement definition, data visualization, cross-functional collaboration, strategic planning, process optimization, SQL
Preferred skills
Experience in similar roles, project management experience
Technologies
SQL, Data Analytics tools