Customer Service Agent
Core
Front-line customer service and reservation operations for a hotel group in Rockhampton, Central Queensland.
Role type
Customer Service Agent (Hotel Front Desk)
Builds
Guest check-ins/check-outs, reservation management, and guest support for Empire Apartment Hotel and Edge Apartment Hotel.
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Customer service, reservation management, data entry, spreadsheet reporting, computer literacy, shift work adaptability, attention to detail, organizational skills.
Preferred skills
Previous customer service and reception experience, current driver's licence, mature and experienced, confident and self-motivated.
Responsibilities
Handle guest check-ins and check-outs, operate a busy reservation desk (phone, email, online, walk-in), resolve guest requirements, support fellow team members across the operation.
Seniority
Entry-level to Mid-level, hands-on IC