Technical Support Engineer- L2
Core
L2 Technical Support Engineer troubleshooting client technical issues, monitoring production systems, and resolving incidents for loyalty program solutions.
Role type
L2 Technical Support Engineer
Builds
Loyalty program applications, APIs, and integrations
Domain
Fintech / Loyalty Programs
Deliverable
client delivery
Required skills
SQL Server troubleshooting, REST API support, log analysis, database investigation, incident management, root cause analysis
Preferred skills
Postman, Windows environments, HTTP/JSON/XML knowledge
Technologies
SQL Server, Postman, REST APIs
Responsibilities
Monitor applications and production systems, troubleshoot and resolve technical issues, analyze logs and database records, support APIs and integrations, perform SQL queries, prepare incident and RCA reports
Seniority
Junior to Mid-level, hands-on IC
Sourced via workable · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.