Senior Service Now Consultant
Core
Senior ServiceNow Consultant leading improvement, remediation, and governance initiatives for ServiceNow instances to deliver organizational objectives under operational sustainment contracts.
Role type
Senior ServiceNow Solution Architect / Technical Business Analyst
Builds
Secure, reliable, and scalable ServiceNow solutions, integrations, workflows, and automation aligned with business requirements and ITSM best practices.
Domain
IT Service Management (ITSM) / Government & Defence
Required skills
ServiceNow Solution Architect, ServiceNow Developer, Technical Business Analyst, System Administrator, Business Process Analysis, Low-code/No-code development, ITSM Operations, Cyber Security, Automation and Orchestration, Enterprise Systems, Troubleshooting, Project Management, Mentoring
Preferred skills
Certified Technical Architect, Certified System Administrator, ITIL certification, tertiary qualifications in computer information systems
Technologies
ServiceNow Platform, ServiceNow OOTB, Low-code tools, Enterprise systems
Responsibilities
Develop, configure, test, and maintain ServiceNow components, integrations, workflows, and automation solutions; Design and implement secure, reliable, and scalable ServiceNow solutions ensuring cyber security compliance; Collaborate with Product Architects, Platform Teams, and stakeholders to deliver fit-for-purpose solutions; Provide hands-on leadership, mentoring, and workload coordination across the Platform Team; Develop operational reporting and analysis to identify process improvement opportunities.
Seniority
Senior, hands-on IC with leadership and mentoring responsibilities