Federal Civilian Agencies Associate Director
Core
Lead large-scale Federal managed services and consulting engagements supporting workforces of 25 to 200+ personnel, driving service delivery excellence and operational performance.
Role type
Senior IC management consultant (federal managed services)
Builds
Scalable operating models, performance management frameworks, automation, and service optimization strategies for Federal Civilian Agencies
Domain
Federal government management consulting and business process outsourcing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Service delivery management, operational transformation, workforce optimization, performance improvement, operational metrics management, SLA management, quality assurance, continuous improvement programs
Preferred skills
BPO program leadership, customer operations management, financial management operations, service management office (SMO) leadership, enterprise PMO leadership
Technologies
None stated
Responsibilities
Lead and contribute to large-scale Federal managed services and consulting engagements; Drive service delivery excellence, operational performance, workforce management, and continuous improvement initiatives; Support business process outsourcing (BPO), shared services, and organizational transformation efforts; Oversee and improve complex service operations including managed services, customer/contact centers, loan servicing, financial management operations, and enterprise PMO functions; Partner with clients to implement scalable operating models, performance management frameworks, automation, and service optimization strategies
Seniority
Senior, hands-on IC