Internal Title: Field Technical Support Associate 1, External Title : Desktop Support Engineer 1
Core
Deliver tailored post-sales software services to local accounts, respond to queries, and utilize proactive monitoring for issue prevention.
Role type
Field Technical Support Associate
Builds
Post-sales software services for local accounts
Domain
IT Infrastructure / Software Support
Deliverable
client delivery
Required skills
troubleshooting IT infrastructure, proactive monitoring, issue resolution
Responsibilities
Deliver tailored post-sales software services to local accounts, respond to a range of queries, utilize proactive monitoring for issue prevention, troubleshoot IT infrastructure problems, address requirements and resolve issues promptly