IT Support Specialist
Core
Provide end-user IT support for hardware, software, and network connectivity issues while maintaining reliable IT services.
Role type
IT Support Specialist (Level II)
Builds
Reliable IT services for engineering, product management, sales, marketing, and manufacturing teams
Domain
Technology support for mission-critical electronics
Required skills
Hardware troubleshooting, software troubleshooting, network connectivity diagnostics, user guidance, system installation and configuration, knowledge base development
Preferred skills
Strong communication, problem-solving, customer focus
Technologies
Hardware, Software, Network
Responsibilities
Respond to support requests via phone, email, or ticketing system; Diagnose and troubleshoot software, hardware, and network issues; Guide end-users on IT systems and tools; Install, configure, and maintain computer hardware, software, and peripherals; Record support activities and resolutions; Help develop knowledge base articles and user guides