Consultant - Managed Services
Core
Provide post-implementation application consulting and technical administration as a subject matter expert for Veeva Commercial Solutions to pharmaceutical customers in China.
Role type
Managed Services Consultant (Application Support & Consulting)
Builds
Veeva Commercial Cloud product suite for life sciences/pharmaceutical companies
Domain
Life Sciences / Pharmaceutical / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Application expertise, business requirements analysis, system configuration, best practice advisory, Tier 2/3 troubleshooting, environment management, user/security/territory management, reporting, integrations, bulk data loading, ad-hoc training, continuous improvement
Preferred skills
Consulting experience, Business Analysis (BA), Customer service, Veeva CRM/Network/OpenData knowledge, Pharmaceutical/Life Sciences industry knowledge
Technologies
Python, Java, Veeva Commercial Cloud
Responsibilities
Serve as a trusted advisor for Veeva solutions; Engage with customers to gather and analyze business requirements; Assess requirements against product capabilities and recommend/configure solutions; Provide industry and product best practices; Partner with product teams to identify gaps and enhancements; Perform Tier 2/3 application support and root cause analysis; Manage environment activities including user management, security, and integrations; Conduct ad-hoc training for customer admins; Identify opportunities for system performance and operational efficiency improvements
Seniority
Mid-Senior, hands-on IC