Senior Associate, Market Operations (Service Quality)
Core
Elevate driver service quality, optimize operational workflows, and champion the driver partner community across local markets for a global on-demand delivery platform.
Role type
Senior Associate, Market Operations (Service Quality)
Builds
Driver service quality frameworks, operational workflows, and engagement strategies for delivery partners
Domain
Logistics / On-Demand Delivery / Marketplace
Deliverable
product features
Required skills
Market operations, operational data analysis, project management, cross-functional collaboration, compliance governance, stakeholder coordination
Preferred skills
Experience in high-growth marketplaces, empathy for delivery partners, immediate availability
Technologies
Operational data tools, compliance playbooks
Responsibilities
Track and analyze market performance metrics; Enable local execution of compliance playbooks and service quality protocols; Support cross-functional synergy with Driver Operations and Platform Growth teams; Gather frontline insights to refine driver service policies; Drive operational projects from planning to execution