Job
Core
Lead the delivery of exceptional customer experiences for real estate projects, resolving inquiries and escalations while maintaining quality standards.
Role type
Senior Customer Care Manager
Builds
Customer trust, loyalty, and satisfaction for real estate developments
Domain
Real Estate / Property Development
Deliverable
client delivery
Required skills
Customer care leadership, cross-functional team coordination, complex inquiry resolution, stakeholder collaboration, KPI monitoring, customer feedback analysis, conflict resolution, English (fluent), Greek (fluent)
Preferred skills
CX initiative design, real estate background, customer journey mapping, digital and AI literacy, Russian language
Responsibilities
Conduct onsite visits and property inspections, lead and coach the Customer Care team, manage complex customer inquiries and escalations, collaborate with internal teams and contractors, monitor customer satisfaction and KPIs, analyze customer feedback to optimize processes
Seniority
Senior, hands-on IC
