Product Manager- ServiceNow
Core
End-to-end ownership, design, roadmap execution, and hands-on development of the ServiceNow platform to align capabilities with global enterprise business processes.
Role type
Senior Product Manager (ServiceNow Platform)
Builds
Scalable, secure, and maintainable technical solutions for ITSM, ITOM, HRSD, and CMDB
Domain
Enterprise IT / Service Management / SaaS Platform
Required skills
ServiceNow platform management, JavaScript development, Flow Designer, Business Rules, CMDB design, CSDM, integrations, vendor delivery management, architecture standards, roadmap execution
Preferred skills
Platform operations, modernization strategies, global consistency enforcement, automation, platform adoption
Technologies
ServiceNow, JavaScript, Flow Designer, Business Rules, CMDB, CSDM
Responsibilities
Define platform strategy and drive the ServiceNow roadmap; Translate business requirements into scalable technical solutions; Assess existing systems and recommend upgrades or modernization; Govern execution across internal teams and vendors; Develop workflows, integrations, and data models; Ensure process-first design and standard workflows; Own vendor delivery and statement of work (SOW) management; Approve designs and enforce architecture standards; Ensure global consistency across regions and business units; Drive key project indicator improvements, automation, and platform adoption.