Application Support / Operations Engineer
Core
Provide Tier 2/3 application support and operations for mission-critical enterprise applications in cloud environments.
Role type
Senior Application Support / Operations Engineer
Builds
Maintains availability and performance of production enterprise applications
Domain
IT Operations / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
incident management, problem management, change implementation, application monitoring, troubleshooting, ticket management, cloud environment operations
Preferred skills
AWS application support, ServiceNow, ITIL Foundation, basic scripting/automation, DevSecOps, CI/CD pipelines
Responsibilities
Provide Tier 2 and Tier 3 application support for mission-critical applications; Support incident management, problem management, and change implementation activities; Monitor application health, availability, and performance; Coordinate deployment support activities with development and cloud engineering teams; Document root causes, operational procedures, and support processes
Seniority
Senior, hands-on IC