Automation Engineer (Customer Service)
Core
Design and build automated workflows, AI-powered agents, and self-service experiences to transform repetitive Customer Service operations into scalable, reliable automation.
Role type
Senior IC Automation Engineer (Customer Operations)
Builds
Automated workflows, AI agents, self-service portals, and integrations for billing, quota management, and ticket resolution (via careerplan.io/jobs/422a7ad5-2b99-4a49-aac6-00f3b2f0701f-automation-engineer-customer-service-at-jobgether)
Domain
Customer Service / Applied AI / Backend Engineering
Deliverable
production ML models
Required skills
Python, REST API integration, LLM/AI agent development, workflow automation, system design for reliability and scalability
Preferred skills
N8N, Temporal, Jira APIs, Terraform, Kubernetes, cloud infrastructure
Technologies
Python, LLM APIs, N8N, Temporal, Jira, Terraform, Kubernetes
Responsibilities
Build agents and automation scripts for quota request processing; Develop self-service workflows for billing and data requests; Design and maintain LLM-powered agents for support engineers; Integrate automation solutions with REST APIs; Contribute to infrastructure workflows and operational runbooks
Seniority
Senior, hands-on IC
