Enterprise Customer Success Manager

🌐 Remote💼 Full-time💰 $150,000–$150,000🗓 2026-08-24 → 2026-09-26

Core

Drive adoption, retention, and expansion of AI legal tech solutions for plaintiff law firms, ensuring high utilization and generating ROI case studies.

Role type

Builds

AI-driven legal workflow solutions for plaintiff law firms

Domain

Legal Technology / SaaS

Deliverable

production ML models | product features | dashboards & analysis

Required skills

Legal industry operations knowledge, SaaS customer success management, data analysis and reporting, project management, strategic upselling, account planning

Preferred skills

Mid-size to enterprise account management, $10M-$20M ARR ownership, legal tech product experience, complex account strategy

Technologies

Eve platform, AI workflows, legal tech solutions

Responsibilities

Drive client adoption and retention metrics, enable team onboarding within 90 days, maximize product utilization and feature adoption, generate annual case studies and new use cases, provide feedback for product roadmap, maintain high-value client relationships

Seniority

Senior, hands-on IC

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About Eve

Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong.

Enterprise Customer Success Manager

Core

Role type

Builds

Domain

Deliverable

Required skills

Preferred skills

Technologies

Responsibilities

Seniority

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