Crm Executive Support Sales

## About the Role The Customer Relationship Executive owns the customer relationship lifecycle at Kaze Living — from first enquiry to repeat order. The role sits at the intersection of inside sales and customer support: converting warm leads, resolving queries, coordinating with operations, and ensuring every Kaze Living customer feels personally taken care of. You are the voice of the brand on calls, WhatsApp, chat, and email — working closely with the marketing, operations, and founder's office. ## About the Company KSKT AgroMart (Kisaan Se Kitchen Tak) is a technology and supply-chain venture delivering naturally grown, chemical-free agro-produce directly from trusted farms — at fair prices for consumers and fair returns for farmers practising Good Agricultural Practices. Kaze Living is KSKT's premium gourmet grocery marketplace — bringing fresh produce, artisan bakery, clean-label snacks, functional beverages, and wellness essentials to discerning Delhi NCR households, delivered same-day. We serve customers who buy on quality and curation, not on lowest price. ## Key Responsibilities - Manage inbound and outbound customer communication across calls, WhatsApp, email, and chat. - Convert warm leads and enquiries into paying customers through structured follow-ups and consultative selling. - Handle UHNI and HNI customers with the discretion, warmth, and polish the brand demands. - Maintain accurate lead, customer, and order data on the CRM, track pipeline, follow-ups, and closures. - Coordinate with operations and dispatch teams to ensure smooth onboarding, on-time delivery, and order accuracy. - Resolve customer queries, complaints, replacements, and refund requests with urgency and ownership. - Onboard, engage, and retain Kaze Privilege Club members and upcoming membership customers. - Surface customer feedback, recurring issues, and demand signals to the marketing and category teams. ## What We're Looking For - Graduate with 0–2 years of experience in inside sales, CRM, or customer success — preferably in premium D2C, gourmet food, or hospitality. - Strong spoken and written English; Hindi fluency essential. - Confidence and warmth in handling UHNI and HNI customers; comfortable on premium calls. - Hands-on experience with CRM tools (Shopify, Zoho, HubSpot, Freshdesk, or similar). - Target-driven with strong follow-up discipline and time management. - Detail-oriented; comfortable with data entry, dashboards, and basic reporting. - Based in Gurgaon or NCR for ease of coordination at our Gurugram DC. ## Nice to Haves - Prior exposure to premium grocery, gourmet food, wellness, or lifestyle brands. - Familiarity with WhatsApp Business, broadcast tools, or marketing automation platforms. - An interest in food, wellness, or sustainable living — you genuinely care about what's on the plate. ## What You'll Get - A founding-team seat in one of India's most distinctive premium food brands. - Direct exposure to the founder's office and cross-functional leadership. - A fast-paced, ownership-driven culture with real career runway as Kaze Living scales. - First access to everything Kaze Living curates — from farms, kitchens, and brands.